ISO 20000 Training

ISO 20000 is an international standard that sets forth requirements for an organization's IT service management (ITSM) system. It outlines a framework for establishing, implementing, maintaining, and continually improving the management of IT services.

Course agenda

Day 1: Introduction to ISO/IEC 20000 series and the initiation of an SMS Day 2: Implementation plan of an SMS
Day 3: Implementation of an SMS
Day 4: SMS monitoring, continual improvement, and preparation for the certification audit Day 5: Certification Exam